Contributors

Kier Humphreys

VP Strategy • Remarkable

Kier has spent 20 years working across customer experience, transformation, conversion, marketing, sales and AI, with organisations ranging from global banks and manufacturers to universities, charities and tech businesses. He works with brands as a critical friend, shaping strategy, challenging assumptions and delivering solutions that fix the problems that cost them most. And he is...

Alex Lee

SVP of Experience and Optimisation • Remarkable

Alex has more than 20 years of experience helping organisations improve customer experience through design, technology and digital transformation. He has worked with global brands and today leads experience strategy and design programmes for enterprise organisations across financial services, travel, and manufacturing. Alex specialises in aligning customer needs, business goals and digital platforms to deliver...

Paul Stephen

CGO & Co-Founder • Remarkable

Paul is one of the UK’s leading digital experts and is renowned for his expertise when it comes to ‘getting it right’ and owning the customer experience. As co-founder of award-winning digital agency Remarkable, Paul strives to ensure they are constantly setting the curve, pushing the limits of technology and breaking new ground in the...