Contributors

Louisa Nicholls

Head of Digital and Social Marketing • John Lewis

Louisa is an engaging, creative, strategic senior leader with more than 10 years’ experience in eCommerce, digital marketing, trading, and strategy. She is a regular keynote speaker, panelist, chair and advisory board member at major retailing events and conferences in the UK and Europe. Louisa has a track record in shaping and delivering strategic change...

Steve Kato-Spyrou

Customer Experience Manager • John Lewis

Steve is helping develop (and enabling the development of) a content strategy that will utilize John Lewis’s USP’s. He has also designed the components for the componentization the John Lewis and Sky.com sites, in order to create a consistent customer experience and drive production efficiencies. Steve’s current passion and focus is creating ways to facilitate...