Discover The Nuts And Bolts of User Experience Research

During this session, Steve will explore the best way to plan, execute and report your UX testing projects; helping you to significantly improve customer satisfaction, retention and your, all important, bottom line. He’ll also outline the benefits of an in-house UX team and what first steps you can take to build a great one. As well as some quick tips for those looking to maximise their relationships with external partners.

Event Digital Marketing Conference 30 November 2016

Speaker/s Steve Kato-Spyrou, Customer Experience Manager at John Lewis,