Tesco, Mercialys, and The United Nations Refugee Agency Among Selligent Clients Recognised for Delivering Powerful Campaigns and Top-Notch Customer Experiences.

Selligent Marketing Cloud (Selligent), the intelligent omnichannel marketing cloud platform, today announced the winners of the 2020 Selligent Awards, following a digital ceremony attended by clients and partners around the world. Celebrating excellence in digital marketing, the awards recognise brands for delivering seamless omnichannel marketing and data-powered experiences that meet the evolving needs of consumers today.

From a global pool of submissions, an independent panel of judges chose winners in five key categories: Excellence in Consumer-First Marketing, Excellence in Marketing Innovation, Excellence in Omnichannel Marketing, Best Personalised Journey, and Best Inclusive Communications. In addition, a Selligent Favourite emerged from an internal vote from the Selligent team, as well as six Public Vote Award winners, chosen by attendees of Selligent’s Reconnect 2020 events across regions. The 2020 Selligent Awards winners are:

Excellence in Consumer-First Marketing (two winners):

• Tesco – To better understand and cater communications to its customers, Tesco – a British multinational grocer – set out to better apply customer data to allow customers to opt-out of specific and fairly sensitive communications during Mother’s and Father’s Day campaigns. This approach allowed customers who did not have a living mother or father to omit themselves from future communications related to those holidays. The customer-first strategy boosted click-to-open rates three-fold, with more than 200,000 customers taking advantage of the opt-out option. The move resulted in endless praise from Tesco customers for its sensitivity and support of personal well-being.
• Millésima and agency partner Avanci – Direct-to-consumer wine merchant, Millésima, with the support of marketing agency Avanci, worked to boost its ultra-personalised customer experience. By focusing on customer preference and behaviour data, the brand utilised insights to deliver better value. In doing so, Millésima successfully turned first-time customers into repeat customers – seeing a 17 per cent increase in repeat purchases within six months of the initial campaign.

Excellence in Marketing Innovation (two winners):

• build.com – Known for its ability to deploy truly unique marketing campaigns, home improvement retailer build.com best demonstrated the use of Selligent’s innovative solutions to address opportunities to better tie in-store and online customer experiences. Digital campaigns focused on delivering personalised content and routing customer interest data to boost sales rep effectiveness. Through consistent, streamlined omnichannel customer touchpoints, build.com increased customer emails by 177 per cent, grew average order value by 2083 per cent, and achieved 102 per cent revenue lift.
• Uni-Médias – French media group Uni-Médias expertly applied Selligent’s automation capabilities to tackle ambitious content strategies across seven of its publishing sources, capturing critical engagement data to better connect with audiences. Uni-Médias was able to modify campaigns easily and effectively, and quickly deliver dynamic content to readers across multiple brands simultaneously. As a result, it achieved a 25 per cent open rate on automated content and a 195 per cent bump in message volume. Audience size also increased by 40 per cent and improved productivity by minimising time on content creation campaigns by 70 per cent.

Excellence in Omnichannel Marketing (two winners):

• Mediahuis and agency partner Dignify – Belgian publisher Mediahuis, and its marketing agency Dignify, deployed a contest-based campaign with the goal of boosting engagement and new audience acquisition. The mutli-channel contest, launched across email, social media, web, video, and offline, tapped into the nostalgia of the contest itself, all the while integrating new and fresh engagement. It garnered 8,900 participants, the creation of more than 2,700 subscription profiles and enriched contact profiles for nearly 700 existing readers.
• Mercialys – Leading European commercial real estate developer, Mercialys, directed its efforts to connect with customers across every channel by making the most of its existing database of 450,000 consumers to drive more meaningful and valuable engagement. By connecting customer profile data across marketing channels to activate email, Web Push, SMS, Wallet, and MobileApp Push, Mercialys got in front of customers more consistently and determined individualised preferences for future communications. As a result, 60 per cent of customers chose SMS opt-ins compared to only 23 per cent on email, thereby tripling its reach simply by utlising a different channel; push notification opt-ins hit 19 per cent in mere weeks following the campaign launch.

Best Personalised Journey: Corwin – Global education publisher Corwin renewed its focus on smart targeting and segmentation, with the goal of expanding its audience and delivering hyper-personalised content and experiences. By zeroing in on relevance and personalisation, Corwin better connected marketing with sales, boosting engagement results through intentional, targeted automation efforts. As a result, Corwin doubled web traffic to content offer pages, improved productivity by reducing campaign deployment time by 31 per cent, and increased email open rates by 32 per cent.

Best in Inclusive Communications: UNHCR and agency partner Acxiom — UNHCR, the UN Refugee Agency, is a global organisation dedicated to saving lives and building a better future for refugees and forcibly displaced communities. Coinciding with the holy month of Ramadan, UNHCR launched a global fundraising campaign ‘Every Gift Counts. UNHRC generates 80 per cent of its total annual donations during this time. The organisation deployed Selligent Marketing Cloud technology to power the digital charity campaign, working closely with Selligent agency partner, Acxiom. The campaign brought staggering results, including raising more than $630,000 in donations in one month, a 30 per cent increase compared to the previous year, as well as 23 per cent email open rate from more than 330,000 emails sent.

Selligent Favourite: Hunkemöller — Hunkemöller, Europe’s fastest growing lingerie brand, utilised Selligent Marketing Cloud to streamline communications and develop smarter audience segmentations based on customer data — all while boosting engagement and revenue through its digital platforms. The company leveraged Selligent’s AI-powered Smart Content capabilities to improve targeting, drive conversion, and better understand customers for improved long-term customer journeys. The strategy drove 54 per cent lift in revenue, 61 per cent boost in orders, a 44 pr cent click-through rate, and 23 per cent email open rate.

The six Public Vote Award winners as chosen by attendees of Selligent’s digital Reconnect 2020 events were:

• Reconnect 2020 Public Vote – English (BeNeLux & UK): Efteling and agency partner Yourzine
• Reconnect 2020 Public Vote – Spanish: Bimba y Lola
• Reconnect 2020 Public Vote – French: Botanic and agency partner AI & Data
• Reconnect 2020 Public Vote – Italian: Capri and agency partner E-one
• Reconnect 2020 Public Vote –German: Cineplex
• Reconnect 2020 Public Vote –North America: Alliant Credit Union

“Congratulations to all our 2020 Selligent Awards winners! Your brands have demonstrated how marrying the best of marketing technology with creative campaign ideas can result in flawless execution and results that truly exceeded expectations,” said Karthik Kripapuri, CEO at Selligent.

“We are honored that Selligent’s technology helps bring our clients’ ideas to life by delivering truly transformative experiences and business value, with support from our global network of partners,” added Bruno Boussion, SVP of Sales, Europe.

More than 700 global brands in retail, travel and hospitality, media, entertainment and publishing, and financial services trust Selligent to help deliver their marketing programsmes, including innovative brands like FreshDirect , GoNoodle, Vitacost.com (a Kroger company), and professional football team Minnesota Vikings.