Design Toscano Chooses Mapp as Customer Engagement Partner to Drive Advanced Personalisation and Support Improved CX

Wed 17th Mar

Mapp, the international provider of cloud-based insight-led customer engagement, has been appointed by specialty home and garden decor company, Design Toscano, to help it improve the personalisation of its customer outreach.

Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. The company’s attention to detail extends throughout the company, especially in the areas of customer service and shipping.

Design Toscano has chosen Mapp after careful analysis and review of the leading customer data and engagement platforms including those in the Forrester and Gartner waves. Mapp was selected to replace Bronto, based on Mapp Cloud’s powerful capabilities for customer acquisition and engagement, coupled with the company’s 20 years of experience supporting retail success. The partnership will allow Design Toscano to align its online strategy, and combine customer data from all touchpoints to develop a richer, more holistic view of its customers and easily action insight-led engagement at scale.

The Mapp Acquire module (Mapp’s Data Management Platform) will allow Design Toscano to enrich its existing customer profiles with real-time browsing behaviour, and stream this directly into Mapp’s segmentation builder for use in its marketing campaigns. Design Toscano’s customer engagement strategy will be powered by the Mapp Engage platform, relying on its advanced segmentation, easy message creation with dynamic product recommendations, and cross-channel campaign engine.

Beyond its technology, one of the key factors for selecting Mapp was the strategic account support demonstrated during the pitch process and its dedicated technical teams to ensure Design Toscano can quickly adapt to the new tools in its stack. The Account Management Team at Mapp took the time to understand Design Toscano’s pain points and objectives, in order to make the best recommendations to boost engagement, revenue, and innovation across its business.

Ricardas Montvila, Senior Director, Global Strategy, Mapp, adds, “We are very pleased to be working with Design Toscano to help develop its digital marketing by improving customer engagement. The company has a huge opportunity to continue to personalise customer outreach and we are looking forward to partnering with Design Toscano to deliver valuable insights to improve engagement, revenue, and innovation across its business.”