Experiences customers have with your brand impact how they will do business with you now, or in the future. SDL Customer Experience Cloud helps you deliver a personalised experience to your customers that shows you understand them at every point in their journey. Learn how SDL CXC can help you turn customers into loyal brand advocates with its solutions for analytics, social, eCommerce, campaigns, web, documentation, and language at sdl.com.
Alex has over 20 years’ experience of working with clients, agencies and marketing service providers in delivering data based customer engagement solutions that deliver demonstrable ROI across a wide variety of vertical markets. In the increasingly complex world of customer engagement, Alex currently heads up the Campaign Management & Analytics Team and is responsible for delivering customer experience solutions for clients across EMEA, that allow brands to engage with their customers in the language, media and moment they chose.
In the midst of this pandemic, brands face the challenge of continuing to deliver an effective customer experience, even from…
Enterprises Failing to Adopt Digital-First Globalisation Strategies Despite Customer Engagement Benefits and Opportunities
A report published today by SDL (LSE: SDL), a global leader in content creation, translation, and delivery, reveals that the…