People

James Leech

Head of Digital Product
Sainsbury’s

Before joining Sainsbury’s in 2019, James worked his way up through the various management positions at Argos. He then made the move into Head Office to lead the development of customer service within stores, during which time he became involved in creating the current strategic road map for Argos, specifically around multi-channel customer service. James was responsible for the development and improvement of contact centre services for Argos, but he’s recently started looking at developing the group’s digital customer service channels and services, and also enhancing contact centre technology.

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