Louisa Nicholls

Head of Digital and Social Marketing
John Lewis

Louisa is an engaging, creative, strategic senior leader with more than 10 years’ experience in eCommerce, digital marketing, trading, and strategy. She is a regular keynote speaker, panelist, chair and advisory board member at major retailing events and conferences in the UK and Europe. Louisa has a track record in shaping and delivering strategic change with a customer-centric approach through a short-, medium- and long-term lens.

Steve Kato-Spyrou

Customer Experience Manager
John Lewis

Steve is helping develop (and enabling the development of) a content strategy that will utilize John Lewis’s USP’s. He has also designed the components for the componentization the John Lewis and sites, in order to create a consistent customer experience and drive production efficiencies. Steve’s current passion and focus is creating ways to facilitate leadership level workshops, in order to push things forward and not just create circular debates.