DS Smith

Agency: WebBox

As a leading provider of corrugated packaging and recycling in Europe and further afield, DS Smith is a leader in their industry. With 26,000 employees in 37 countries worldwide, being innovators in this sector and streamlining processes are crucial aspects of their business. We have worked with DS Smith on multiple international web application projects to reach streamlining, innovation, and commercial goals.



As part of our work with DS Smith, we have undertaken three projects so far and continue to develop these in phases. These include a customer portal and two internal projects for reporting and quoting. All of these processes were originally offline and are part of innovation and digital transformation projects to allow the business to continue to scale.

Before undertaking each project/phase, we worked with the internal project team on a discovery phase so that we could understand what needed to be done and the best way to achieve their aims. Together, we decided that a phased approach was the best way forward to ensure that we could take the time to create the perfect solutions for them that could also scale with them as they grew internationally. Additionally, each of the three projects needed to be designed with an international audience in mind, taking into account multi-lingual and multi-currency capabilities.

We continue to support and maintain all three platforms regularly, as the systems continue to be developed with new features and into new territories.

“You guys are really easy to work with and genuinely do take a lot of stress away for us PMs — I can always trust you will get the job done!” Alison Munnelly, IT Project Manager, DS Smith