Search Results for “CX”
Articles
Why You Should Automate Customer Support To Improve CX
Customer Support is an integral, but often overlooked, part of the marketing process. It acts as a direct touch point…
Driving CX Success
Paige O’Neill, CMO at SDL, discusses SDL’s recent survey into customer experience and explains why even ‘massive’ failures can cost…
Figaro Digital Digest: January 2021
We may only be a few weeks into the new year, but there has already been a flurry of innovation…
Using Your Data to Identify Opportunities for Business Growth
Workbooks explains how CRMs can help drive new business. We’ve created more digital data in the last two years than in…
How to Connect with Your Audience
Sabrina Duda and Beatrice Andrew from LAB Group explain why we should all be investing in customer experience. They will…
Customer Experience Email Marketing: Getting Ahead of the Consumer
Why CX email marketing matters The old models of customer communications through marketing are evolving to meet the needs and…
How Retailers Can Recreate the In-store Customer Experience Online
The past six months have proved that an effective customer experience strategy is more than a nice-to-have. For many multichannel…
Figaro Digital Digest: July 2020
With social distancing now the new normal, technology and trends are catching up in interesting ways. From touch-free delivery services…
Panning for Gold in Long-term SEO Projects
Ben Garry, Content Specialist at Impression, explains what techniques digital marketers can use to identify new opportunities for clients where…
Digital Transformation with the Power of CRM
Workbooks discusses digital transformation, and the importance of an effective CRM. The current climate has caused many businesses hardships due…